Terms of Service

1. Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and truthful information in all communications
• Use our services only for lawful purposes and in accordance with these terms
• Not attempt to interfere with the proper functioning of our website
• Not engage in any activity that could damage, disable, or impair our services
• Respect the intellectual property rights of Nexus Gleam and third parties
• Not use automated systems to access our website without permission

2. Prohibited Uses

You may not use our website or services to:

• Engage in fraudulent activities or misrepresent your identity
• Transmit harmful code, viruses, or malicious software
• Harass, threaten, or abuse our staff or other users
• Violate any applicable laws or regulations
• Attempt unauthorized access to our systems or databases
• Collect personal information about other users without consent
• Use our services for purposes of competitive analysis or benchmarking

3. Service Access Requirements

Access to our website is provided on an as-is basis. We reserve the right to modify, suspend, or discontinue any part of our website or services at any time without prior notice. You are responsible for maintaining your own internet connection and any associated costs.

4. Fair Usage Guidelines

We expect all users to engage with our website and services in good faith. Excessive or abusive use of our contact forms, inquiry systems, or customer service resources may result in restriction of access to protect the quality of service for all users.

1. Service Inquiries and Engagement

When you submit an inquiry through our website or request our services, you are initiating a potential business relationship with Nexus Gleam. We will respond to legitimate inquiries in accordance with our business practices and availability. Submission of an inquiry does not guarantee service provision or create a binding service agreement.

2. Account Security Responsibilities

If you create an account or receive access credentials for our services:

• You are responsible for maintaining the confidentiality of your login information
• You must notify us immediately of any unauthorized access to your account
• You are responsible for all activities that occur under your account
• You must use strong passwords and update them regularly
• You agree not to share your account credentials with third parties

3. Account Suspension and Termination

We reserve the right to suspend or terminate access to our services if:

• You violate these Terms of Service
• You engage in fraudulent or illegal activities
• We believe your actions may cause harm to Nexus Gleam or others
• You fail to comply with payment obligations
• You repeatedly abuse our customer service resources

Suspension or termination does not relieve you of obligations to pay for services already rendered.

4. Multiple Account Policies

Unless explicitly authorized by Nexus Gleam, you may not create multiple accounts for the same facility or organization. Creating duplicate accounts to circumvent restrictions or abuse our services is prohibited and may result in termination of all associated accounts.

1. Service Uptime and Maintenance

While we strive to maintain continuous website availability, we do not guarantee uninterrupted access. Our website may be unavailable during scheduled maintenance, emergency repairs, or due to circumstances beyond our control. We will make reasonable efforts to notify users of planned maintenance when possible.

2. Feature Availability

The services and features available through our website are subject to change. We may add, modify, or remove features at our discretion to improve service quality, comply with regulations, or address technical requirements. Not all services may be available in all areas or for all facility types.

3. Geographic Restrictions

Our cleaning services are primarily offered in Singapore. Availability of specific services may vary based on location, facility requirements, and operational capacity. We reserve the right to decline service requests in areas where we cannot maintain our quality standards.

4. Service Modifications and Updates

We may modify our service offerings to:

• Incorporate new cleaning technologies and methods
• Comply with evolving industry standards and regulations
• Improve efficiency and service quality
• Address changing market conditions
• Respond to client feedback and requirements

Existing clients will be notified of significant service changes that may affect their agreements.

1. Content Ownership

All content on this website, including text, graphics, logos, images, documentation, and software, is the property of Nexus Gleam or our licensors and is protected by Singapore and international copyright laws. The compilation of all content on this website is the exclusive property of Nexus Gleam.

2. User-Generated Content Rights

When you submit content through our website (such as inquiries, feedback, or reviews):

• You retain ownership of your submitted content
• You grant us a license to use this content for business operations
• You warrant that your submissions do not infringe third-party rights
• We may use feedback to improve our services without compensation

3. License Grants

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business purposes related to obtaining information about or procuring our services. This license does not permit downloading, copying, or redistribution of website content without our express written permission.

4. Copyright and Trademark Notices

Nexus Gleam, our logo, and other marks used on this website are trademarks or registered trademarks of our company. Use of these marks without written permission is strictly prohibited. All other trademarks appearing on the website are the property of their respective owners.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

Informal Resolution

Before pursuing formal legal action, we encourage you to contact us to seek an informal resolution. Many disputes can be resolved more efficiently through direct communication and good-faith negotiation.