Privacy Policy
Last Updated: December 6, 2025
Contact Information
Our Commitment to Your Privacy
At Nexus Gleam, we understand that your privacy is important. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website and services. We are committed to maintaining the confidentiality and security of your data in accordance with Singapore's Personal Data Protection Act (PDPA) and other applicable regulations.
By using our website or services, you agree to the terms outlined in this Privacy Policy. We encourage you to read this document carefully to understand our practices regarding your personal data.
What Information We Collect
Information You Provide Directly
When you interact with our website or request our services, you may provide us with personal information including:
- Name and contact details (email address, phone number)
- Company name and business information
- Messages and inquiries submitted through contact forms
- Service preferences and requirements
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our website
- Referral sources and navigation patterns
- Cookie and tracking technology data (see our Cookie Policy for details)
Legal Basis for Data Processing
We collect and process your personal data based on legitimate business interests, contractual necessity, legal obligations, and your explicit consent when required. Our data collection is limited to what is necessary for providing our services and improving your experience.
How We Use Your Information
Service Delivery and Communication
We use your personal information to:
- Respond to your inquiries and service requests
- Provide quotes, proposals, and service information
- Deliver our specialized cleaning services
- Communicate important updates about your service
- Process payments and maintain service records
Website Improvement and Analytics
We analyze website usage data to:
- Understand how visitors interact with our website
- Improve website functionality and user experience
- Identify and fix technical issues
- Develop new features and services
Marketing and Outreach
With your consent, we may use your information to:
- Send promotional materials about our services
- Share industry insights and updates
- Provide information about special offers or new services
You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails.
Data Sharing with Third Parties
We do not sell your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and delivering services, such as payment processors, analytics providers, and professional advisors. These parties are contractually obligated to protect your information and use it only for specified purposes.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of data and the purpose for which it was collected.
Service-related data is typically retained for the duration of our business relationship and for a reasonable period thereafter for record-keeping purposes. Website analytics and technical data may be retained for shorter periods. Once data is no longer needed, it is securely deleted or anonymized.
How We Protect Your Information
Security Measures
We implement comprehensive security measures to protect your personal data:
- Encryption of data in transit and at rest
- Secure servers with regular security updates
- Access controls limiting data access to authorized personnel
- Regular security audits and vulnerability assessments
- Staff training on data protection practices
Data Breach Notification
In the event of a data breach that may compromise your personal information, we will notify affected individuals and relevant authorities as required by applicable law. We maintain incident response procedures to address security incidents promptly and effectively.
Your Rights Regarding Your Data
Under Singapore's Personal Data Protection Act and other applicable regulations, you have specific rights regarding your personal information:
Right to Access
You have the right to request access to the personal data we hold about you and receive a copy of this information.
Right to Rectification
You can request correction of inaccurate or incomplete personal data we maintain about you.
Right to Erasure
You may request deletion of your personal data when it is no longer necessary for the purposes for which it was collected or when you withdraw consent.
Right to Data Portability
You can request your personal data in a structured, commonly used format for transfer to another service provider.
Right to Object
You have the right to object to processing of your personal data for direct marketing purposes or when based on legitimate interests.
Right to Withdraw Consent
Where processing is based on consent, you can withdraw your consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the information provided on this page. We will respond to your request within a reasonable timeframe as required by law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.