Terms and Conditions

Legal Agreement and Binding Nature

These Terms and Conditions constitute a legal agreement between you and Nexus Gleam. By accessing our website, engaging our services, or entering into any service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these terms.

This agreement is effective as of the date you first access our website or services. If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these terms and conditions.

User Obligations and Legal Responsibilities

1. Compliance with Laws and Regulations

You agree to:

Comply with all applicable local, national, and international laws and regulations
Ensure that your use of our services does not violate any legal requirements in your jurisdiction
Maintain all necessary licenses, permits, and authorizations for your facility operations
Provide accurate information regarding regulatory requirements affecting our service delivery
Notify us immediately of any legal or regulatory changes affecting our service agreement

2. Prohibited Activities and Behaviors

You expressly agree not to:

Use our website or services for any unlawful or fraudulent purpose
Impersonate any person or entity or falsely state your affiliation with any organization
Interfere with or disrupt the integrity or performance of our website or services
Attempt to gain unauthorized access to our systems, accounts, or networks
Transmit any harmful code, viruses, or malicious software through our systems
Harvest or collect information about other users without their consent
Engage in any conduct that restricts or inhibits others from using our services
Reverse engineer, decompile, or disassemble any aspect of our website or services

3. Content Guidelines and Restrictions

When submitting content or communicating through our website, you must ensure that such content:

Does not infringe any intellectual property rights or other proprietary rights
Does not contain defamatory, obscene, or offensive material
Does not violate any person's right to privacy or publicity
Is accurate and not misleading or fraudulent
Complies with all applicable laws and regulations

4. Age Restrictions and Requirements

Our services are intended for businesses and professional users. Individuals under 18 years of age may not engage our services or enter into service agreements without proper legal authorization. By using our website or services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into binding agreements.

Indemnification Obligations

You agree to indemnify, defend, and hold harmless Nexus Gleam, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, contractors, and licensors from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney's fees) arising from:

Your use or misuse of our website or services
Your violation of these Terms and Conditions
Your violation of any third-party rights, including intellectual property or privacy rights
Any fraudulent, illegal, or negligent acts or omissions on your part
Your breach of any representations or warranties made to us
Any disputes between you and third parties arising from your use of our services

This indemnification obligation will survive termination of these Terms and Conditions and your use of our services. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, at your expense.

Privacy and Data Protection Responsibilities

Your use of our website and services is also governed by our Privacy Policy. By accepting these Terms and Conditions, you acknowledge that you have read and understood our Privacy Policy and consent to our collection, use, and disclosure of your personal information as described therein.

If you provide us with personal information about third parties (such as your employees or contractors), you represent and warrant that you have obtained all necessary consents and authorizations to share such information with us and for us to use it in accordance with our Privacy Policy.

Third-Party Interactions and Liability

Our website may contain links to third-party websites or services that are not owned or controlled by Nexus Gleam. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that Nexus Gleam shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party content, goods, or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or use.

Disclaimers and Warranties

1. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Nexus Gleam disclaims all warranties, whether express, implied, or statutory, including but not limited to:

Implied warranties of merchantability and fitness for a particular purpose
Warranties regarding the accuracy, reliability, or completeness of website content
Warranties that our website or services will be uninterrupted, timely, secure, or error-free
Warranties regarding the results obtained from use of our services
Warranties concerning third-party products or services referenced on our website

2. Service Performance Disclaimer

While we strive to provide high-quality cleaning services that meet industry standards, we do not guarantee specific outcomes or results. Service effectiveness may vary based on facility conditions, environmental factors, and other variables beyond our control. Specific performance guarantees, if any, will be outlined in individual service agreements.

3. Professional Advice Disclaimer

Information provided on our website is for general informational purposes only and does not constitute professional advice. While we maintain industry certifications and follow established protocols, you should consult with appropriate regulatory authorities and professional advisors regarding your specific compliance requirements and facility needs.

Limitation of Liability and Damages

1. Consequential Damages Exclusion

To the maximum extent permitted by applicable law, in no event shall Nexus Gleam, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use our services.

2. Maximum Liability Cap

Our total liability to you for all claims arising out of or related to these Terms and Conditions or our services, whether in contract, tort, or otherwise, shall not exceed the total amount paid by you to Nexus Gleam for services in the six months preceding the event giving rise to the liability, or SGD 1,000, whichever is greater.

3. Basis of the Bargain

The limitations set forth in this section reflect an informed, voluntary allocation of risk between the parties. These limitations will apply even if any limited remedy fails of its essential purpose. The limitations of damages set forth above are fundamental elements of the basis of the agreement between Nexus Gleam and you.

Force Majeure Provisions

Nexus Gleam shall not be liable for any failure or delay in performance under these Terms and Conditions due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, labor disputes, epidemics, pandemics, government actions, natural disasters, utility failures, or interruptions in telecommunications or internet services.

In the event of such circumstances, our obligations will be suspended for the duration of the force majeure event. We will make reasonable efforts to notify affected clients and resume services as soon as reasonably possible.

Legal Information and Dispute Resolution

1. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore, without giving effect to any principles of conflicts of law. Any legal action or proceeding arising out of or related to these terms shall be instituted exclusively in the courts of Singapore, and you consent to the personal jurisdiction of such courts.

2. Dispute Resolution Procedures

In the event of any dispute, controversy, or claim arising out of or relating to these Terms and Conditions or our services:

The parties agree to first attempt to resolve the dispute through good-faith negotiation
If negotiation fails, the parties may pursue mediation before resorting to litigation
All disputes shall be resolved in Singapore under Singapore law
The prevailing party in any litigation may be entitled to recover reasonable attorney's fees and costs

3. Class Action Waiver

To the extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Severability Clause

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions shall continue in full force and effect. The invalidity of one provision shall not affect the validity or enforceability of any other provision.

Terms Modification Policy

Nexus Gleam reserves the right to modify or replace these Terms and Conditions at any time at our sole discretion. If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect for existing service clients. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our services after revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you must stop using our website and services and notify us of your objection.

Entire Agreement and Integration

These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and any specific service agreements executed between you and Nexus Gleam, constitute the entire agreement between you and us regarding your use of our website and services. These terms supersede and replace any prior agreements, communications, and proposals, whether oral or written, between you and us regarding the subject matter herein.

Assignment and Transfer

You may not assign, transfer, or delegate these Terms and Conditions or your rights and obligations hereunder without our prior written consent. We may assign or transfer these terms, in whole or in part, without restriction, including to any successor in interest, parent company, subsidiary, or affiliate. Any attempted assignment in violation of this provision shall be null and void.

Waiver of Rights

No waiver by Nexus Gleam of any term or condition set forth in these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure to assert any right or provision under these terms shall not constitute a waiver of such right or provision.

Questions and Legal Inquiries

If you have any questions or concerns about these Terms and Conditions, or if you need clarification on any legal aspects of our services, please contact us using the information provided at the top of this page. We are committed to addressing your legal questions and ensuring you understand your rights and obligations under these terms.

Contact Information